Frequently Asked Questions
Do you have after-hours service?
We can accommodate almost any delivery schedule. There could be additional charges for deliveries outside normal business hours or on weekends. Let your salesperson know that you have a special delivery requirement, and we will do whatever it takes to accommodate you.
Do you carry prime-quality material?
Yes, we carry a very large variety of new prime steel and pipe. Mill test reports are available upon request.
Do you sell stainless steel and aluminum?
Yes, we sell stainless steel and aluminum. We also sell many other metals and are here to help you with anything else you might need.
What is Less-Than-Prime© (LTP) steel or pipe?
LTP is what we call surplus or excess steel or pipe that was purchased by a fabricator, manufacture, or distributor for a specific project, and for one reason or another went unused. LTP can be in pristine condition or have minor aesthetic imperfections such as varying degrees of rust, pitting, or damage, with or without MTR’s. At Texas Iron & Metal, a good portion of our LTP inventory does have MTR’s.
Can I browse to see the condition of the material?
YES! Unlike many steel and pipe stockyards, we are happy to have you look around our inventory in the yard with or without one of our team members. If you’d like assistance, our staff will show you around and write down exactly what you want. If you decide to browse alone, we ask that you do it carefully and at your own risk due to material handling equipment and trucks traveling throughout our yard. If you decide you want to browse our warehouses, we ask that you ask a team member to accompany you.
What grades of steel and pipe do you stock in LTP©?
While our LTP© steel and pipe is purchased in many different grades and types, we don’t sell it as a certain grade of material unless it is certified to be that grade and/or has mill test reports. In many cases, we mark the material with the information that was provided to us at the time of purchase, but we cannot verify the grade.
How much should I expect to save by purchasing LTP© steel or pipe?
Our customers typically save 20-40% purchasing LTP, depending on the type of material purchased.
What is the best way to get my material?
However you would like to get your material is fine with us. You may pick up the material or have it delivered.
If you prefer to pick up your order:
- You can order your materials in advance with one of our sales specialists or come in to purchase.
- Your sales specialist can verify the time it will be available
If you prefer to have your order delivered:
- We can deliver on our own truck, common carrier, or hot shot if you need to have delivered faster than our fleet can.
- Local Delivery in Houston is free with an order of $650 or more.
How much do you charge for delivery?
Delivery charges vary depending on the size of order and delivery location. If the order is at least $650 and you are located in Houston, delivery is FREE. For orders less than the minimum or outside of the Houston area, our fee is based upon the delivery location.
May I have my material delivered on the same day I order it?
Yes! We will work with you to deliver your order to you as quickly as possible, whether we use our own trucks or an outside delivery service.
When I make an order for material in advance, when can I pick it up?
Please ask the sales associate you are working with on the approximate time your order will be ready.
What is your material return policy?
Within two weeks of purchase and with preauthorization, our customers are welcome to return material that hasn’t been used, as long as it is in at least the same condition as it was when purchased. We do not allow return of any material that has been cut or altered in any way from our normal stocking condition. There will be a 20% restocking fee for any material that is returned.
What can I do if I need steel or pipe NOW?
We are able to have your material available to you whenever you need it. Whether we deliver it or you pick it up, we will work with your sense of urgency in mind. Even if you need it within the hour, the same day or next day, we are happy to help.
Do you have a minimum order?
No, we do not have a minimum for most orders. However, we ask for a $10 minimum purchase for orders that require cutting.
What payment methods do you accept?
Our customers can pay by cash, check, credit card, debit card, ACH, wire transfer or charge to a Texas Iron & Metal account with approved credit.
If you have any other questions, please call 713.672.7595 or contact us.